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About Ernst and Young LLP

As better‑connected consultants we help our clients navigate the Transformative Age. We do this by connecting the talents, creativity and experience of our entire organization and alliances. This enables us to ask the better questions and find answers to some of the world's toughest challenges and build a better working world. The better the question. The better the answer. The better the world works.

PRODUCT IMPLEMENTATION EXPERTISE:
Financial Management, Customer Service Management, ITSM, Application Portfolio Management, HR Service Delivery, Vulnerability Response, Service Mapping
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 14
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Financial Management: 4
  • Certified Implementation Specialist – Human Resources: 15
  • Certified Implementation Specialist – IT Service Management: 39
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Risk and Compliance: 5
  • Certified Implementation Specialist – Service Mapping: 6
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vendor Risk Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 4
  • ServiceNow Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 45 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, APJ
Resale Countries: ES ‑ Spain, IT ‑ Italy, PT ‑ Portugal, FR ‑ France, AU ‑ Australia, NZ ‑ New Zealand

ServiceNow Business Territory (Non‑Resale)
Region: AMS, APJ, EMEA
Countries: US ‑ United States, AU ‑ Australia, NZ ‑ New Zealand, ES ‑ Spain, IT ‑ Italy, PT ‑ Portugal, FR ‑ France, JP ‑ Japan

For more information, check out the Ernst and Young LLP website or contact Michael.Gammon@EY.com

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