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  • Sales Partner

    gold
  • Services Partner

    silver

About Ernst and Young LLP

As better‑connected consultants we help our clients navigate the Transformative Age. We do this by connecting the talents, creativity and experience of our entire organization and alliances. This enables us to ask the better questions and find answers to some of the world's toughest challenges and build a better working world. The better the question. The better the answer. The better the world works.

PRODUCT IMPLEMENTATION EXPERTISE:
HR Service Management, Customer Service Management, Application Portfolio Management, ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 61
Certified Implementation Specialist: 14
Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 24 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: AU ‑ Australia, NZ ‑ New Zealand

ServiceNow Business Territory (Non‑Resale)
Region: AMS, APJ
Countries: US ‑ United States, AU ‑ Australia, NZ ‑ New Zealand, JP ‑ Japan

For more information, check out the Ernst and Young LLP website or contact Michael.Gammon