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  • Program Modules

    • Technology

About ESM Alliance Ltd.

250+ ServiceNow projects, 100+ enterprises worked for, 100+ ServiceNow certifications and accreditations, cutting edge ServiceNow solutions, high‑end development experience focusing on ServiceNow technology areas such as JavaScript, AJAX, AngularJS, JQuery, node.js, Bootstrap, CSS, HTML, XML, JSON, REST, SOAP. How esmAlliance stands out from the crowd? (1) Our company is fully focused on ServiceNow and is owned solely by ServiceNow consultants. (2) Our business objective is to deliver cutting edge ServiceNow technology solutions to enterprise customers worldwide. (3) Our team consists of senior experts only who have a strong ServiceNow technology focus with outstanding solution architecture and development skills. (4) We deliver world‑class service quality due to our proactive attitude and organised workstyle. (5) We beat the market with our highly competitive service offering.


  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Service Mapping: 1


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom

For more information, check out the ESM Alliance Ltd. website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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