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About exccon AG

exccon AG, with headquarters in Munich, advises and supports companies in developing their IT and service management strategy: from concept and strategy, to implementation and further into daily operation. As specialists in process‑oriented business solutions, the exccon team is the ideal partner for medium‑sized companies as well as larger enterprises. Since its foundation in 2005, exccon has seen steady growth. The combination of commitment, competence, vitality, experience and passion, as well as the synergy effects resulting from the different competences of our employees, enable us to deliver upon the strategies and goals of our customers. We consider it utmost important to be a good fit, both professionally and humanely.

INDUSTRY
Public Sector, Manufacturing, Financial
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 4
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 7 Legacy Responses and 4.0 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DE ‑ Germany

For more information, check out the exccon AG website or contact sales@exccon.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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