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About Fairchild Resiliency Systems

Fairchild Resiliency Systems advances Business Continuity and IT Disaster Recovery for clients the world over through innovative software solutions on the ServiceNow Platform. Fairchild has been a disruptive force for positive change in the Business Continuity and Disaster Recovery industry since our inception. Our mission is to elevate the level of effectiveness and efficiency at which our clients respond to and recover from disasters. We are driven by a passion for customer service that guides the design of our software and underpins our approach to the unique strategic solutions we collaboratively implement for our clients. By continuously challenging the notion of what's possible, we are able to evolve and adapt our products to not only overcome the challenges faced by our clients, but to propel them to new levels of performance and resiliency.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Fairchild Resiliency Systems website or contact more.information@fairchildrs.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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