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About Fishbone Analytics Inc.

Founded in 2013, Fishbone is a proud Canadian company and the only ServiceNow Elite partner headquartered in western Canada. To reach this milestone Fishbone has made tremendous investments in developing and growing what is now one of the largest and most certified ServiceNow practices in the country. Fishbone sells, implements and supports ServiceNow for our Customers across North America. In addition to our technical depth, our deep domain expertise in the areas of ITSM, ITBM, ITOM & HR, and our unrelenting focus on Customer Success are what separates Fishbone.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Event Management: 3
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 5
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 2
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.8 out of 10 from 10 Legacy Responses and 4.7 out of 5 from 15 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: CA ‑ Canada, US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: CA ‑ Canada, US ‑ United States

For more information, check out the Fishbone Analytics Inc. website or contact matt.nielsen@fishbone‑analytics.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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