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About Fishbone Analytics

Fishbone is a Canadian ServiceNow Partners with domestic and global delivery capabilities. We have teams and customers across Canada. We deliver services and projects according to our 4 Guiding Principles: 1) Processes must be Efficient and Well Understood 2) Technology must be Clean and (close to) Out‑of‑Box 3) Foundation Data Integrity is Essential 4) Automation is a Game Changer. Our ServiceNow practice is focused on 3 Solution Offerings: 1)Implementation Services for Portal, ITSM, ITOM, ITBM, CSM and HR modules 2) Application Design, Development, and Integration Services 3) Platform Management Services for the ServiceNow platform, integrations and modules. We have 1 Goal: We want all of our customers to be Raving Fans, which means we: Hire people that share our passion for customer success, we foster a culture of personal accountability, we invest heavily in training and development of our teams, focus on what we are good at, and deliver our projects on time and on budget.


  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Event Management: 3
  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 2
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ HR Enterprise: 2
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 3
  • ServiceNow Certified Application Developer: 2


Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 19 Legacy Responses and 4.6 out of 5 from 10 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: CA ‑ Canada

For more information, check out the Fishbone Analytics website or contact matt.nielsen@fishbone‑

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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