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About ForeScout Technologies

ForeScout has pioneered an agentless approach to network security to address the explosive growth of mobile computing and the Internet of Things (IoT). We offer a highly scalable, heterogeneous platform that provides Global 2000 enterprises & government agencies with agentless visibility & control of devices and other endpoints, from traditional PCs, laptops, tablets & smartphones to the latest IoT devices, the instant they connect to the network. Our technology continuously assesses, remediates & monitors devices with disparate security tools to help accelerate incident response, break down silos, automate workflows & optimize existing investments. More than 2,500 customers improve their network security & compliance posture with ForeScout solutions. See: Know what's on your network & its security posture Control: Enforce the appropriate level of access control Orchestrate: Tear down security silos by orchestrating policy‑based actions between 3rd party security systems & ForeScout.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

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Region: AMS

For more information, check out the ForeScout Technologies website

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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