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About FROX AG

We help companies build simple and scalable workflows by digitizing and automating IT‑ and business processes. FROX AG is part of the Noser Group and competent within ITSM for over 20 years. We support our customers with a comprehensive portfolio: consulting services, solution and system integration, operations and support as well as the development of customized IT applications. Our offer is aimed at all companies who want to improve their service management, reduce their costs and increase the productivity of their business processes through digital solutions. With transparent processes, intuitive applications and clear responsibilities, we develop user‑friendly solutions for employees and customers. Our employees think and act with foresight and cultivate long‑term relationships with our customers and partners. To be close to our customers, to know their needs and to take the initiative is our daily practice.

INDUSTRY
Financial, Healthcare, Public Sector, Telecommunications, Manufacturing
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 4
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ ITSM Professional: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CH ‑ Switzerland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CH ‑ Switzerland

For more information, check out the FROX AG website or contact office@frox.ch

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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