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About Fujitsu

Fujitsu has over 20 years of ITSM experience. We provide a rapid migration path for organizations looking to adopt a standardized, ITIL‑informed and ISO‑compliant approach to service management.

PRODUCT IMPLEMENTATION EXPERTISE:
Orchestration, Discovery, ITSM, Service Portal, Platform, HR Service Delivery
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 21
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 67
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Security Incident Response: 3
  • Certified Implementation Specialist – Service Mapping: 7
  • Certified Implementation Specialist – Vulnerability Response: 1
  • ServiceNow Certified Application Developer: 13
  • Suite Certification – CSM Professional: 4
  • Suite Certification – HR Enterprise: 1
  • Suite Certification – HR Professional: 2
  • Suite Certification – ITSM Professional: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.9 out of 10 from 91 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ, EMEA, AMS
Resale Countries: IN ‑ India, NZ ‑ New Zealand, ID ‑ Indonesia, KR ‑ South Korea, MY ‑ Malaysia, PH ‑ Philippines, SG ‑ Singapore, TH ‑ Thailand, VN ‑ Vietnam, AU ‑ Australia, SE ‑ Sweden, US ‑ United States, CA ‑ Canada, JP ‑ Japan, FI ‑ Finland, IE ‑ Ireland, DK ‑ Denmark, LU ‑ Luxembourg, DE ‑ Germany, CH ‑ Switzerland, BE ‑ Belgium, NL ‑ The Netherlands, NO ‑ Norway, AT ‑ Austria, AE ‑ United Arab Emirates, EG ‑ Egypt, JO ‑ Jordan, LB ‑ Lebanon, QA ‑ Qatar, SA ‑ Saudi Arabia, ES ‑ Spain, PT ‑ Portugal, FR ‑ France, IT ‑ Italy, GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, APJ, AMS
Countries: DE ‑ Germany, BE ‑ Belgium, FR ‑ France, IN ‑ India, US ‑ United States, CA ‑ Canada, CH ‑ Switzerland, DK ‑ Denmark, FI ‑ Finland, NL ‑ The Netherlands, NO ‑ Norway, SE ‑ Sweden, AT ‑ Austria, ES ‑ Spain, PT ‑ Portugal, AE ‑ United Arab Emirates, EG ‑ Egypt, JO ‑ Jordan, LB ‑ Lebanon, QA ‑ Qatar, SA ‑ Saudi Arabia, JP ‑ Japan, NZ ‑ New Zealand, IT ‑ Italy, GB ‑ United Kingdom, ID ‑ Indonesia, KR ‑ South Korea, MY ‑ Malaysia, PH ‑ Philippines, SG ‑ Singapore, TH ‑ Thailand, VN ‑ Vietnam, LU ‑ Luxembourg, IE ‑ Ireland, AU ‑ Australia

For more information, check out the Fujitsu website

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