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About Fujitsu Services UK

For customers who want to be able to confidently drive the innovative services and experiences their customers and employees want, we bring together Fujitsu’s heritage of trust, respect and driving positive business outcomes, with the Now Platform’s proven power to create great people experiences, to drive value and business change, enabling businesses to responsibly and effectively perform – not only today, but in tomorrow’s digital world too. Our partnerships single‑minded focus on delivering value to the user and co‑creating value enables us to act as the end‑end solution for our customers, positively changing the way organizations work, operate and serve, creating the foundation for great experiences and positive business outcomes.

Manufacturing, Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Public Sector, Telecommunications, US Federal
Customer Service Management, IT Service Management

  • Certified Implementation Specialist – Application Portfolio Management: 6
  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 40
  • Certified Implementation Specialist – Discovery: 31
  • Certified Implementation Specialist – Event Management: 27
  • Certified Implementation Specialist – Field Service Management: 4
  • Certified Implementation Specialist – Human Resources: 31
  • Certified Implementation Specialist – IT Service Management: 152
  • Certified Implementation Specialist – Project Portfolio Management: 6
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 6
  • Certified Implementation Specialist – Service Mapping: 12
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 3
  • Suite Certification ‑ CSM Professional: 19
  • Suite Certification ‑ HR Enterprise: 11
  • Suite Certification ‑ HR Professional: 19
  • Suite Certification ‑ ITSM Professional: 61
  • ServiceNow Certified Application Developer: 34


Implementation Partner Customer Satisfaction Score 8.5 out of 10 from 18 Legacy Responses and 4.5 out of 5 from 24 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: APJ, EMEA, AMS
Resale Countries: IN ‑ India, NZ ‑ New Zealand, KR ‑ South Korea, MY ‑ Malaysia, SG ‑ Singapore, BM ‑ Bermuda, AU ‑ Australia, SE ‑ Sweden, FR ‑ France, US ‑ United States, CA ‑ Canada, JM ‑ Jamaica, IE ‑ Ireland, FI ‑ Finland, DK ‑ Denmark, LU ‑ Luxembourg, DE ‑ Germany, CH ‑ Switzerland, JP ‑ Japan, AT ‑ Austria, BE ‑ Belgium, NL ‑ The Netherlands, NO ‑ Norway, ES ‑ Spain, PT ‑ Portugal, HK ‑ Hong Kong, GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, APJ, AMS
Countries: DE ‑ Germany, JP ‑ Japan, BE ‑ Belgium, FR ‑ France, IN ‑ India, US ‑ United States, CA ‑ Canada, JM ‑ Jamaica, AT ‑ Austria, ES ‑ Spain, PT ‑ Portugal, NL ‑ The Netherlands, DK ‑ Denmark, FI ‑ Finland, NZ ‑ New Zealand, GB ‑ United Kingdom, HK ‑ Hong Kong, KR ‑ South Korea, MY ‑ Malaysia, SG ‑ Singapore, BM ‑ Bermuda, LU ‑ Luxembourg, IE ‑ Ireland, CH ‑ Switzerland, AU ‑ Australia, SE ‑ Sweden, NO ‑ Norway

For more information, check out the Fujitsu Services UK website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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