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About Fusion3 Consulting

Fusion3 leads business transformation initiatives through process discovery, optimization, and technology‑based solutions. As previous customers of ServiceNow®, we are a consulting group passionate about transforming the way people work. Our focus is to create a valued partnership with our clients based on flexibility in how we do business and identifying unique solutions to solve business challenges. Our philosophy centers around a people first approach. We believe that actively engaging with the people that support a process or use the technology to truly understand how they work today and how they want to work in the future is key. Building advocates from the ground up is the most critical component to ensure a successful implementation or optimization of process and technology. Focusing on the ServiceNow® platform and having expertise in business operations, we are well poised to develop synergies across people, process, and technology.

INDUSTRY
Financial, Human Resources (HR), Telecommunications, Healthcare

and 5.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Fusion3 Consulting website or contact info@fusion3consulting.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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