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About General Datatech LLC

GDT is an award‑winning, international IT solutions provider and network integrator. For 24 years, we’ve partnered with leading OEMs and IT Industry thought leaders to digitally transform customers’ organizations and ensure they’re getting the very most from their technology investments. Our solutions architects and engineers design, build, deliver and manage IT solutions and services for customers of all sizes and from a wide variety of industries. Maintaining the highest certification levels in the industry enables them to transform the latest technological innovations into customer solutions that help them become more competitive in the marketplace, deliver an enhanced end user experience, and enjoy greater profitability.

INDUSTRY
Education, Financial, Healthcare, Manufacturing, Telecommunications

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the General Datatech LLC website or contact dan.tembe@gdt.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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