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About GENESIS Swiss Team AG

For more than 20 years (established 1996) GENESIS Swiss Team AG plans, implements and operates IT Services & Solutions in the following fields: • IT Service Management (ITSM) • Cloud Services and IT Transformation • Service Assurance, "end to end" performance & application monitoring • IT Security & Risk Management • DNS/DHCP & IP Address Management (DDI) We offer our customers "best practice" solutions from a single source and cooperate closely with our strategic partners like ServiceNow. Our customers include large and medium sized companies from all sectors, at national and international level. Our mission statement: More efficient administration of IT services, optimization of performance, reduction of costs and maximizing the strategic value of your IT Services. Our range of solution and services offers you optimum support in the business oriented improvement of your ITIL processes and IT Services. • Offices: Bern, Zürich and Geneva

Education, Financial, Healthcare, Public Sector, Telecommunications, Manufacturing


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CH ‑ Switzerland, LI ‑ Liechtenstein

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CH ‑ Switzerland, LI ‑ Liechtenstein

For more information, check out the GENESIS Swiss Team AG website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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