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  • Sales Partner

    Silver
  • Services Partner

    Registered
  • Training Partner

    Authorized

About GENESIS Swiss Team AG

For more than 20 years, Genesis Swiss Team AG plans, implements and operates solutions in the following fields:

  • IT Service Excellence (Service Management und Service Assurance)
  • Cloud und IT Transformation
  • IT Infrastructure Managmement
  • IT Security Management
  • DNS/DHCP und IP‑Address‑Management (DDI)

We offer our customers ""best‑practice"" all‑in solutions from a single source, and cooperate closely with long‑standing partners like ServiceNow. Our core competences are the administration of IP addresses, DNS and DHCP services, ""end to end"" performance and application monitoring, IT service and IT infrastructure management (ServiceNow) as well as IT security solutions. Our regular customers include large and medium‑sized companies from all sectors, at national and international level.

Our mission statement: More efficient administration of IT services, IT infrastructure, optimization of performance and reduction of costs. Maximizing the strategic value of your IT communications systems has top priority. Our range of products offers you optimum support in the business‑oriented improvement of ITIL processes in your company.

established: 1996 as „Genesis Communication“

Main Office: Ostermundigen (Bern)

Branch Offices: Zürich and Carouge (Genf)

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Asset Management

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 94

Certified Implementation Specialist: 30

Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9 out of 10 from 29 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, BE ‑ Belgium, CH ‑ Switzerland, CZ ‑ Czech Republic, DE ‑ Germany, DK ‑ Denmark, ES ‑ Spain, FR ‑ France, IT ‑ Italy, LU ‑ Luxembourg, MA ‑ Morocco, NO ‑ Norway, PL ‑ Poland, RU ‑ Russia, SE ‑ Sweden

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, BE ‑ Belgium, CH ‑ Switzerland, CZ ‑ Czech Republic, DE ‑ Germany, DK ‑ Denmark, ES ‑ Spain, FR ‑ France, IT ‑ Italy, LU ‑ Luxembourg, MA ‑ Morocco, NO ‑ Norway, PL ‑ Poland, RU ‑ Russia, SE ‑ Sweden

For more information, check out the GENESIS Swiss Team AG website.