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About Gfi Informatique SA

Le Groupe Gfi, présent dans plus de 20 pays, est un leader incontournable des services informatiques à valeur ajoutée et des logiciels. Gfi occupe un positionnement stratégique différenciant entre les opérateurs de taille mondiale et les acteurs de niche. Avec son profil de multi‑spécialiste, Gfi met au service de ses clients une combinaison unique de proximité, d'organisation sectorielle et de solutions de qualité industrielle. Le Groupe qui compte près de 19 500 collaborateurs a réalisé en 2018 un chiffre d'affaires de 1 395 M€. Après avoir recruté plus de 2 500 personnes en France en 2018 et 4 000 dans le monde, 2019 sera riche en recrutements pour Gfi qui prévoit d'intégrer plus de 3 000 personnes en France.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Financial Management: 1
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 2 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: BE ‑ Belgium, CH ‑ Switzerland, FR ‑ France, LU ‑ Luxembourg

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: BE ‑ Belgium, CH ‑ Switzerland, FR ‑ France, LU ‑ Luxembourg

For more information, check out the Gfi Informatique SA website or contact denis.du‑bois@gfi.fr

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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