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About GlideFast Consulting LLC

GlideFast Consulting is a professional services company leveraging industry best practices and leading technologies in the Service Management space to help organizations of all stripes succeed. Our team is committed to achieving business goals and exceeding expectations for Service Management initiatives through implementation, development, and facilitation of process improvement through the ServiceNow platform. GlideFast was established on the principal that business outcomes, process, and technical architecture are core to a successful project. Our commitment is to execute on‑time and on‑budget. Our goal is to become a trusted advisor and we truly believe that trust equals consistency over time. This is what continues to drive our growth and success. With over 350 ServiceNow projects implemented, GlideFast Consulting is able to provide innovative and successful solutions, from an experienced perspective, to challenging business issues.

Healthcare, US Federal, Public Sector, Financial, Manufacturing, Telecommunications
IT Service Management, HR Service Delivery, Now Platform App Engine, IT Asset Management

  • Certified Implementation Specialist – Application Portfolio Management: 5
  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 11
  • Certified Implementation Specialist – Discovery: 13
  • Certified Implementation Specialist – Event Management: 5
  • Certified Implementation Specialist – Human Resources: 11
  • Certified Implementation Specialist – IT Service Management: 52
  • Certified Implementation Specialist – Project Portfolio Management: 5
  • Certified Implementation Specialist – Risk and Compliance: 3
  • Certified Implementation Specialist – Security Incident Response: 3
  • Certified Implementation Specialist – Service Mapping: 5
  • Certified Implementation Specialist – Software Asset Management: 3
  • Certified Implementation Specialist – Vendor Risk Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 4
  • Suite Certification ‑ CSM Professional: 9
  • Suite Certification ‑ HR Enterprise: 8
  • Suite Certification ‑ HR Professional: 9
  • Suite Certification ‑ ITSM Professional: 30
  • ServiceNow Certified Application Developer: 33


Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 31 Legacy Responses and 4.8 out of 5 from 11 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the GlideFast Consulting LLC website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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