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About GLOBALWEB OUTSOURCING DO BRASIL LTDA

Globalweb Outsourcing is a 100% Brazilian company, specialist in technology, operating in the market since 1990. It has served more than 15,000 companies, has more than 3000 customers of Cloud solutions, and is present in the 50 largest companies in Brazil. Globalweb solutions are focused on developing new processes, technologies and solutions to effectively manage the decision‑making process and the critical points of your business. More than 25 years of experience offering technology products, services and solutions. As a ServiceNow partner, Globalweb has the Bronze certification for Sales and Service, and is ready to meet all the challenges of modernization and digital transformation required by Brazilian companies.

INDUSTRY
Education, Financial, US Federal, Telecommunications, Public Sector, Manufacturing
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – IT Service Management: 2
  • Certified Implementation Specialist – Service Mapping: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 1

and 4.5 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: BR ‑ Brazil

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: BR ‑ Brazil

For more information, check out the GLOBALWEB OUTSOURCING DO BRASIL LTDA website or contact christian.menescal@globalweb.com.br

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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