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About FlyForm Ltd

The revolution has begun: say goodbye to the chaos of emails and spreadsheets; enter a streamlined new world of cloud, automation, and integration. IT services permeate all areas of business. They are the foundation on which organisations run. FlyForm's Service Management specialists bring you the power of the market‑leading service automation platform, ServiceNow. We'll help you change the way you serve your business, to drive discipline, efficiency, and productivity. Let us help you. Let us deliver the ServiceNow implementation that is right for you – the one that delivers value for everyone in your organisation.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.9 out of 10 from 13 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom

For more information, check out the FlyForm Ltd website or contact sales@flyform.com

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