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About GovNow

At GovNow we believe the Service Revolution has begun. We are leaving behind emails and spreadsheets, and entering a brand‑new world of cloud, automation and integration. IT penetrates all areas of business from HR to Facilities, Marketing and Manufacturing. It's an incredibly exciting time to challenge the way your organisation manages and delivers its services. ServiceNow is the market leader in cloud service automation and we are Service Management specialists. We help our customers change the way they work through ServiceNow and drive discipline, best practice and productivity to another level.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 6
Certified Implementation Specialist: 3
Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 5 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom

For more information, check out the GovNow website or contact sales

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