Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • 3 strategies for innovation
  • Learn how to transform your customer experience with artificial intelligence.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER SUCCESS
  • We need champions!
  • Use our tools and resources to more effectively advocate for ServiceNow in your organization.

Explore

  • Services Partner

    gold
  • Sales Partner

    gold

About GuideVision s.r.o.

Your Vision, Our Guidance is our motto. And indeed we are keen to learn our customers' strategic goals and to provide the answers that will help them on their journey with service management. GuideVision provides world class consultation, implementation, training, and support services to enterprise customers along the ServiceNow platform worldwide. Our consultants have the knowledge and experience to understand the business needs and requirements and prepare the best solution that will support the digital transformation initiatives.

PRODUCT IMPLEMENTATION EXPERTISE:
Edge Encryption, Service Mapping, Customer Service Management, Asset Management, Performance Analytics, Orchestration, Service Portal, ITSM, HR Service Delivery
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 54
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 5
  • Certified Implementation Specialist – Software Asset Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 2
  • Suite Certification – HR Enterprise: 1
  • Suite Certification – HR Professional: 2
  • ServiceNow Certified Application Developer: 22

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 90 Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CZ ‑ Czech Republic, FI ‑ Finland, HU ‑ Hungary, PL ‑ Poland, SK ‑ Slovakia, CH ‑ Switzerland, AT ‑ Austria

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CZ ‑ Czech Republic, FI ‑ Finland, HU ‑ Hungary, PL ‑ Poland, SK ‑ Slovakia, CH ‑ Switzerland, AT ‑ Austria

For more information, check out the GuideVision s.r.o. website or contact info@guidevision.cz

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.