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About GuideVision s.r.o.

Your Vision, Our Guidance is our motto. And indeed we are keen to learn our customers' strategic goals and to provide the answers that will help them on their journey with service management. GuideVision provides world class consultation, implementation, training, and support services to enterprise customers along the ServiceNow platform worldwide. Our consultants have the knowledge and experience to understand the business needs and requirements and prepare the best solution that will support the digital transformation initiatives.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM, Edge Encryption, Customer Service Management, Service Mapping, Asset Management, HR Service Management, Orchestration, Performance Analytics, Service Portal
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 98
Certified Implementation Specialist: 61
Certified Application Developer: 16

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 62 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CZ ‑ Czech Republic, HU ‑ Hungary, SK ‑ Slovakia

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CZ ‑ Czech Republic, HU ‑ Hungary, SK ‑ Slovakia

For more information, check out the GuideVision s.r.o. website or contact info

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