Solutions

  • Products
  • Use cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.
  • Services Partner

    gold
  • Sales Partner

    bronze

About GuideVision s.r.o.

Your Vision, Our Guidance is our motto. And indeed we are keen to learn our customers' strategic goals and to provide the answers that will help them on their journey with service management. GuideVision provides world class consultation, implementation, training, and support services to enterprise customers along the ServiceNow platform worldwide. Our consultants have the knowledge and experience to understand the business needs and requirements and prepare the best solution that will support the digital transformation initiatives.

PRODUCT IMPLEMENTATION EXPERTISE:
Edge Encryption, Service Mapping, Customer Service Management, Asset Management, Performance Analytics, Orchestration, Service Portal, ITSM, HR Service Delivery
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 54
  • Certified Implementation Specialist – Service Mapping: 6
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 2
  • ServiceNow Certified Application Developer: 23
  • Suite Certification – HR Enterprise: 1
  • Suite Certification – HR Professional: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 48 Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CZ ‑ Czech Republic, HU ‑ Hungary, SK ‑ Slovakia

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CZ ‑ Czech Republic, HU ‑ Hungary, SK ‑ Slovakia

For more information, check out the GuideVision s.r.o. website or contact info@guidevision.cz

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.