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About HandCloud

HandCloud is a company that focuses on offering solutions aligned to the best industry standards, through the automation and digitalization of processes using cutting‑edge technologies such as ServiceNow. Our mission is to guide our business partners towards a successful implementation, carefully analyzing their needs and guaranteeing a return on investment in the short and medium term. Our team of professionals gather experience in different areas of business and processes, along with an excellent technical background that is complemented by a high sense of teamwork, resilience, and emotional intelligence. We have over 20 years of experience collectively working in different areas of business processes, software development and technology implementation.


  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – IT Service Management: 4


Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 14 Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: MX ‑ Mexico

For more information, check out the HandCloud website or contact info@handcloud.com.mx

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