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About HandCloud

HandCloud is a company that focuses on offering solutions aligned to the best industry standards, through the automation and digitalization of processes using cutting‑edge technologies such as ServiceNow. Our mission is to guide our business partners towards a successful implementation, carefully analyzing their needs and guaranteeing a return on investment in the short and medium term. Our team of professionals gather experience in different areas of business and processes, along with an excellent technical background that is complemented by a high sense of teamwork, resilience, and emotional intelligence. We have over 20 years of experience collectively working in different areas of business processes, software development and technology implementation.

INDUSTRY
Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 5
  • Suite Certification ‑ ITSM Professional: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 15 Legacy Responses and 5.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: MX ‑ Mexico

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: MX ‑ Mexico

For more information, check out the HandCloud website or contact info@handcloud.com.mx

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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