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About HanseVision - A Bechtle Group Company

HanseVision is your specialist for process automation with over 20 years of project experience. More than 100 colleagues are available to support your projects and daily business throughout the DACH region. The company has been part of the Bechtle Group since 2011. HanseVision GmbH has set itself the goal of providing comprehensive services for medium sized to enterprise companies and governmental organizations in their permanent process of improvement. The business areas of HanseVision are based on ServiceNow as well as the Microsoft collaboration platform and offer advisory guidance at different levels: • Consulting and project‑management • No‑code solutions and customizing • Infrastructure & operation • Integration of backend systems • Remote support • User adoption Furthermore a development team is available to build custom applications that fit your individual needs.

Public Sector, Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Telecommunications

  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ ITSM Professional: 3
  • ServiceNow Certified Application Developer: 1

and 5.0 out of 5 from 1 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: BE ‑ Belgium, PL ‑ Poland, AT ‑ Austria, CH ‑ Switzerland, DE ‑ Germany, FR ‑ France

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: BE ‑ Belgium, PL ‑ Poland, FR ‑ France, AT ‑ Austria, CH ‑ Switzerland, DE ‑ Germany

For more information, check out the HanseVision ‑ A Bechtle Group Company website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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