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About HCL Technologies Ltd.

HCL Tech technology products, services and engineering are built on four decades of innovation, with a world‑renowned management philosophy, a strong culture of invention and risk‑taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 132,000+ 'Ideapreneurs' working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.4 billion for 12 months ended 31st Dec, 2018. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1‑2‑3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Telecommunications, Public Sector
IT Service Management

  • Certified Implementation Specialist – Customer Service Management: 9
  • Certified Implementation Specialist – Discovery: 7
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Field Service Management: 1
  • Certified Implementation Specialist – Human Resources: 12
  • Certified Implementation Specialist – IT Service Management: 58
  • Certified Implementation Specialist – Project Portfolio Management: 8
  • Certified Implementation Specialist – Security Incident Response: 3
  • Certified Implementation Specialist – Service Mapping: 3
  • Certified Implementation Specialist – Software Asset Management: 4
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 3
  • Suite Certification ‑ HR Enterprise: 2
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 15
  • ServiceNow Certified Application Developer: 18


Implementation Partner Customer Satisfaction Score 8.9 out of 10 from 8 Legacy Responses and 3.5 out of 5 from 4 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: APJ, AMS, EMEA
Resale Countries: AU ‑ Australia, US ‑ United States, GB ‑ United Kingdom, FR ‑ France, IN ‑ India, NL ‑ The Netherlands, SE ‑ Sweden, SG ‑ Singapore

ServiceNow Business Territory (Non‑Resale)
Region: APJ, EMEA, AMS
Countries: US ‑ United States, GB ‑ United Kingdom, FR ‑ France, IN ‑ India, NL ‑ The Netherlands, SE ‑ Sweden, SG ‑ Singapore, AU ‑ Australia

For more information, check out the HCL Technologies Ltd. website

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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