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About HCL Technologies Ltd.

HCL Technologies is a leading services company that covers the entire gamut of technology solutions and services including infrastructure management, application development, BPO and engineering and R&D services. Over the years, HCL Technologies has demonstrated remarkable growth inspite of economic downturn and is emerging as one of only eight 21st century listed technology companies in the world to cross $1bn in net profit, $5bn in revenue and $15bn in market capitalization.As a $6 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging extensive global off‑shore infrastructure and a network of offices in 31 countries, HCL provides holistic, multi‑service delivery in industries such as financial services, manufacturing, consumer services, public services and healthcare.

PRODUCT IMPLEMENTATION EXPERTISE:
Service Mapping, ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 74
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Service Mapping: 4
  • ServiceNow Certified Application Developer: 15
  • Suite Certification – ITSM Professional: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.1 out of 10 from 27 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ, AMS, EMEA
Resale Countries: AU ‑ Australia, IN ‑ India, US ‑ United States, FR ‑ France, GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: APJ, EMEA, AMS
Countries: IN ‑ India, FR ‑ France, GB ‑ United Kingdom, AU ‑ Australia, US ‑ United States

For more information, check out the HCL Technologies Ltd. website

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