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About Hexaware Technologies Inc

Hexaware is the fastest growing next generation IT Services, Solutions & Business Process services company with global delivery capabilities and focused automation led operating model. We are a Gen 4 IT services provider moving away from traditional labor arbitrage to automation arbitrage which has prompted advisors and analysts such as ISG to refer to us as “Digital David” (David vs Goliath). We have 29+ years of experience in the IT industry and have pioneered the delivery of IT services to establish ourselves as a preferred IT partner for customers looking for specialized solutions in today's global marketplace. Hexaware’s Service Now Practice boasts of a large pool of expert hybrid consultants who understand how processes and platform blend together. Our team of certified implementation specialists and ITIL experts with extensive experience on multiple implementations, integrations and development projects is well suited to be the go‑to partner in your Service Now adaption journey.

INDUSTRY
Education, Financial, Healthcare, Life Sciences, Manufacturing, Telecommunications, Human Resources (HR)
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 7
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 4
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.5 out of 10 from 9 Legacy Responses and 5.0 out of 5 from 4 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ, AMS
Resale Countries: SG ‑ Singapore, US ‑ United States, HK ‑ Hong Kong

ServiceNow Business Territory (Non‑Resale)
Region: APJ, AMS
Countries: HK ‑ Hong Kong, SG ‑ Singapore, US ‑ United States

For more information, check out the Hexaware Technologies Inc website or contact sunnyr@hexaware.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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