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About HGC Technologies

We are focused on providing advisory, daily operations, and development services exclusively on the ServiceNow® SaaS platform, allowing our clients to augment, improve, and evolve their Operational Business Service Management. Our services are tailored to our client's unique requirements. We are able to do so through lessons learned and keeping abreast within ServiceNow best‑practices, by being extremely active in the Operationl Service Management, and Business Management communities. Our technical expertise and capabilities cover the following aspect of all services delivered: project lifecycle, strategic planning, enterprise architecture, process integrations, application development, program governance, and ServiceNow® support & evolution – all supported by our recognized IT management and governance practices.

INDUSTRY
Financial, Healthcare, Life Sciences, Telecommunications, Manufacturing
PRODUCT LINE EXPERTISE
Now Platform App Engine, IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 16
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 3
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 3
  • Suite Certification ‑ ITSM Professional: 7
  • ServiceNow Certified Application Developer: 8

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 62 Legacy Responses and 4.7 out of 5 from 4 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the HGC Technologies website or contact INFO@WeAreHGC.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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