Solutions

  • Products
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  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.
  • Partner Points

    738 OUT OF 1000
  • Sales Partner

    gold
  • Services Partner

    gold
  • Technology Partner

    bronze

About Highmetric

Highmetric specializes in delivering and managing technology solutions that support core business objectives. Our team has over 20 years of unparalleled ITSM experience having worked on over 5000 implementation projects across 1000 customers. Our commitment to transparency, partnership, trust and value enables us to deliver results to our customers that are 100% aligned with business improvement and process optimization, underpinned by world class technology solutions. Not only will we deliver proven value to your organization, we will quantify it.Whether you're currently embarking on the journey of organizational improvement, or if you're simply looking to make adjustments to your current operating procedures, Highmetric can help. We will analyze your business objectives, tell you how much money you can expect to save operationally, and then execute on a plan to deliver your desired future state. With a presence across 3 continents, we provide seamless local support on a global scale.

PRODUCT IMPLEMENTATION EXPERTISE:
HR Service Delivery, Customer Service Management, Service Portal, Platform, ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 6
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 11
  • Certified Implementation Specialist – IT Service Management: 20
  • Certified Implementation Specialist – Service Mapping: 3
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • ServiceNow Certified Application Developer: 8

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 78 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, GB ‑ United Kingdom, CA ‑ Canada, IE ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, GB ‑ United Kingdom, CA ‑ Canada, IE ‑ Ireland

For more information, check out the Highmetric website or contact hello@highmetric.com

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