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About Highmetric

Highmetric specializes in delivering and managing technology solutions that support core business objectives. Our team has over 20 years of unparalleled ITSM experience having worked on over 5000 implementation projects across 1000 customers. Our commitment to transparency, partnership, trust and value enables us to deliver results to our customers that are 100% aligned with business improvement and process optimization, underpinned by world class technology solutions. Not only will we deliver proven value to your organization, we will quantify it.Whether you're currently embarking on the journey of organizational improvement, or if you're simply looking to make adjustments to your current operating procedures, Highmetric can help. We will analyze your business objectives, tell you how much money you can expect to save operationally, and then execute on a plan to deliver your desired future state. With a presence across 3 continents, we provide seamless local support on a global scale.

INDUSTRY
Education, Financial, Healthcare, Life Sciences, Manufacturing, Human Resources (HR), Public Sector, Telecommunications, US Federal
PRODUCT IMPLEMENTATION EXPERTISE
HR Service Delivery, IT Service Management, Now Platform App Engine, Customer Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 10
  • Certified Implementation Specialist – Discovery: 5
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Field Service Management: 3
  • Certified Implementation Specialist – Human Resources: 13
  • Certified Implementation Specialist – IT Service Management: 34
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 2
  • Suite Certification ‑ CSM Professional: 7
  • Suite Certification ‑ HR Enterprise: 8
  • Suite Certification ‑ HR Professional: 8
  • Suite Certification ‑ ITSM Professional: 24
  • ServiceNow Certified Application Developer: 9

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 78 Legacy Responses and 4.6 out of 5 from 8 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, APJ, EMEA
Resale Countries: US ‑ United States, GB ‑ United Kingdom, CA ‑ Canada, IE ‑ Ireland, IN ‑ India

ServiceNow Business Territory (Non‑Resale)
Region: APJ, AMS, EMEA
Countries: IN ‑ India, US ‑ United States, GB ‑ United Kingdom, CA ‑ Canada, IE ‑ Ireland

For more information, check out the Highmetric website or contact hello@highmetric.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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