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About Hitachi Solutions, Ltd.

日立ソリューションズは2013年1月に日本初のServiceNowパートナーとなりました。 ServiceNowを最適な形で活用頂けるよう、お客様への価値を共有し、長年培ってきたノウハウを元にライセンスコーディネート、コンサルティング、導入支援、導入後サポートまで一貫して提供いたします。 また、日立にて取り扱うサードパーティー製品とのインテグレーションや、ServiceNow利用企業としての観点で、お客様でのServiceNowライフを安定的な拡充へ導きます。 詳しくは、日立ソリューションズのホームページをご覧ください。

Financial, Healthcare, Life Sciences, Manufacturing, Public Sector, Telecommunications, Education, Human Resources (HR), US Federal

  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 29
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 1


Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 63 Legacy Responses and 4.7 out of 5 from 18 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: JP ‑ Japan

ServiceNow Business Territory (Non‑Resale)
Region: AMS, APJ
Countries: JP ‑ Japan, US ‑ United States

For more information, check out the Hitachi Solutions, Ltd. website or contact hiromi.shiraishi.ew@hitachi‑

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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