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  • Sales Partner

    bronze
  • Services Partner

    registered

About HKT

HKT is Hong Kong's premier telecommunications provider and meets the needs of the public and businesses with services such as local telephony and data, broadband, international telecoms, mobile, CPE, outsourcing, consultancy and contact centers. The company is based in Hong Kong, maintains a presence in mainland China and other parts of the world and runs a network reaching more than 3,000 cities and 140 countries. HKT holds a wealth of experience in ITSM projects in an ITIL context and is ISO 20000 certified. Projects are led by ITIL Expert‑certified consultants and implemented by an ITSM delivery team. HKT's vast ITSM experience helps enterprises apply the ServiceNow model to HR and facilities management, PPM, field service and other domains. HKT also provides cloud‑based software that automates work across IT, HR, customer service and security, plus innovative smart living offerings to make the everyday lives of customers more convenient at home, in the workplace and on the go.

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 6
Certified Implementation Specialist: 5
Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 1 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:
Express
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: HK ‑ Hong Kong, MO ‑ Macau

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: HK ‑ Hong Kong, MO ‑ Macau

For more information, check out the HKT website or contact bill.wh.ng