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  • Secondary E-mail
  • Program Modules

    • Sales
    • Services
    • Service Provider

About HKT

HKT is Hong Kong's premier telecommunications provider and meets the needs of the public and businesses with services such as local telephony and data, broadband, international telecoms, mobile, CPE, outsourcing, consultancy and contact centers. The company is based in Hong Kong, maintains a presence in mainland China and other parts of the world and runs a network reaching more than 3,000 cities and 140 countries. HKT holds a wealth of experience in ITSM projects in an ITIL context and is ISO 20000 certified. Projects are led by ITIL Expert‑certified consultants and implemented by an ITSM delivery team. HKT's vast ITSM experience helps enterprises apply the ServiceNow model to HR and facilities management, PPM, field service and other domains. HKT also provides cloud‑based software that automates work across IT, HR, customer service and security, plus innovative smart living offerings to make the everyday lives of customers more convenient at home, in the workplace and on the go.


  • Certified Implementation Specialist – IT Service Management: 2
  • ServiceNow Certified Application Developer: 1


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: HK ‑ Hong Kong, MO ‑ Macau

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: HK ‑ Hong Kong, MO ‑ Macau

For more information, check out the HKT website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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