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About HMS TECHNOLOGIES, INC

HMS has achieved numerous awards and recognitions during the years including the prestigious and first‑ever 'SDVOSB of the Year Award for 2007' sponsored by the Office of the Secretary of Defense. In addition, we are the recipient of the Department of Homeland Security's (DHS) Small Business Achievement Award, and awarded the nation's prestigious Nunn‑Perry Award for service excellence to the war fighter. HMS provides Prime contractor level support for U.S. Federal Government agencies as well as state, local, and commercial clients. In addition to a Top Secret Facility Clearance, HMS holds ISO 9001: 2015 and CMMI 2 certification. We operate at CMMI 3 processes today, anticipating future Level 3 certification. Our ServiceNow organization is certified in ITIL, Sales, PreSales, London, & Madrid releases. Our team also has advanced certifications including ServiceNow Administration & ServiceNow Developer.

INDUSTRY
US Federal

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the HMS TECHNOLOGIES, INC website or contact kimberly.rogers@hmstech.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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