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About IBM

Operating for over 100 years and within 175 countries, IBM helps enterprises across all industries to transform, innovate and grow. IBM deliver high value to clients by bringing together deep expertise with unmatched technology to solve the world's biggest challenges in today's digital economy. Backed by the world's leading research organization, IBM combines industry expertise, IT implementation services, and secure enterprise systems and software to enable organizations to lead in the cloud and cognitive era. IBM and ServiceNow have been driving innovation in the IT Service Management and Workplace Services market for the past decade. Together, our global strategic alliance delivers world‑class intelligent automation solutions to customers globally. To learn more, visit our alliance webpage on

Education, Financial, Healthcare, Telecommunications, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, US Federal

  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 23
  • Certified Implementation Specialist – Event Management: 5
  • Certified Implementation Specialist – Human Resources: 34
  • Certified Implementation Specialist – IT Service Management: 129
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 7
  • Certified Implementation Specialist – Software Asset Management: 4
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ HR Enterprise: 6
  • Suite Certification ‑ HR Professional: 10
  • Suite Certification ‑ ITSM Professional: 27
  • ServiceNow Certified Application Developer: 38


Implementation Partner Customer Satisfaction Score 7.2 out of 10 from 4 Legacy Responses and 5.0 out of 5 from 1 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: APJ, AMS, EMEA
Resale Countries: AU ‑ Australia, IN ‑ India, CA ‑ Canada, JP ‑ Japan, SG ‑ Singapore, IT ‑ Italy, GB ‑ United Kingdom, ES ‑ Spain, US ‑ United States, AE ‑ United Arab Emirates, SA ‑ Saudi Arabia, BR ‑ Brazil, TW ‑ Taiwan, NZ ‑ New Zealand, FR ‑ France, CO ‑ Colombia

ServiceNow Business Territory (Non‑Resale)
Region: AMS, APJ, EMEA
Countries: AU ‑ Australia, SG ‑ Singapore, CA ‑ Canada, NZ ‑ New Zealand, ES ‑ Spain, JP ‑ Japan, CO ‑ Colombia, US ‑ United States, GB ‑ United Kingdom, AE ‑ United Arab Emirates, SA ‑ Saudi Arabia, IT ‑ Italy, HK ‑ Hong Kong, FR ‑ France, BR ‑ Brazil, IN ‑ India, TW ‑ Taiwan, DK ‑ Denmark

For more information, check out the IBM website

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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