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About IBM

Operating for over 100 years and within 175 countries, IBM helps enterprises across all industries to transform, innovate and grow. IBM deliver high value to clients by bringing together deep expertise with unmatched technology to solve the world's biggest challenges in today's digital economy. Backed by the world's leading research organization, IBM combines industry expertise, IT implementation services, and secure enterprise systems and software to enable organizations to lead in the cloud and cognitive era. IBM and ServiceNow have been driving innovation in the IT Service Management and Workplace Services market for the past decade. Together, our global strategic alliance delivers world‑class intelligent automation solutions to customers globally. To learn more, visit our alliance webpage on ibm.com

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 126
Certified Implementation Specialist: 30
Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 0.0 out of 10 from 0 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, APJ, EMEA
Resale Countries: CA ‑ Canada, JP ‑ Japan, IT ‑ Italy, GB ‑ United Kingdom, US ‑ United States, TW ‑ Taiwan, CO ‑ Colombia

ServiceNow Business Territory (Non‑Resale)
Region: AMS, APJ, EMEA
Countries: AU ‑ Australia, JP ‑ Japan, CO ‑ Colombia, CA ‑ Canada, GB ‑ United Kingdom, IT ‑ Italy, HK ‑ Hong Kong, US ‑ United States, TW ‑ Taiwan, DK ‑ Denmark

For more information, check out the IBM website

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