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About ImaKumo SAS

The first French partner of ServiceNow since 2010, imaKumo supports customer projects that are "Service Management" oriented (IT and business). Imakumo's service catalog offers multiple integration skills for the ServiceNow platform and proposes an innovative methodology to answer issues related to the digitalization of company services. As a ServiceNow Services Partner and Authorized ServiceNow Training Partner, the international company's development strategy is based on expertise, training and integration services to align service management with business requirements, by using a real follow the sun organization. imaKumo is implented in France with offices in Paris, Nantes, Bordeaux, Lyon and Strasbourg as well as offices in Geneva, Zurich, Brussels, Munich, Dusseldorf and Singapore. By continuing to develop the strategy with Atos and Engage ESM teams and driving synergies across the organisation, ImaKumo will bring added value to digital transformation projects.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: AT ‑ Austria, BE ‑ Belgium, CH ‑ Switzerland, DE ‑ Germany, FR ‑ France, LU ‑ Luxembourg, MA ‑ Morocco, MC ‑ Monaco, NL ‑ The Netherlands

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: AT ‑ Austria, BE ‑ Belgium, CH ‑ Switzerland, DE ‑ Germany, FR ‑ France, LU ‑ Luxembourg, MA ‑ Morocco, MC ‑ Monaco, NL ‑ The Netherlands

For more information, check out the ImaKumo SAS website or contact info@imakumo.com

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