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Program Modules
- Sales
- Services
- Training
About Imperium Solutions Pte Ltd
Imperium incorporates and integrates on premise and cloud based technologies into hybrid solutions to simplify and reduce the cost of operating Data Centers by assisting customers transit to cloud services from the likes of Amazon Web Services ( AWS ) and Microsoft Azure. The Hybrid Data Center is a key cornerstone of Imperium Service Offerings. Imperium is well positioned with experience in global deployments for MNCs to advice customers in unlocking productivity through the adoption of next generation Enterprise Service Management tools focusing on automation/self service capabilities and simplifying/centralizing the various types of workflows and user touch points within any organization.
NUMBER OF CERTIFIED PROFESSIONALS:
- Certified Implementation Specialist – Customer Service Management: 3
- Certified Implementation Specialist – Human Resources: 1
- Certified Implementation Specialist – IT Service Management: 8
- Certified Implementation Specialist – Project Portfolio Management: 2
- ServiceNow Certified Application Developer: 2
CUSTOMER SATISFACTION RATING:
Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 1 Legacy Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.
How is this calculated?
The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.
COUNTRY AND REGION COVERAGE:
ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: SG ‑ Singapore
ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: SG ‑ Singapore
For more information, check out the Imperium Solutions Pte Ltd website or contact tony@imperium.com.sg