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About Imperium Solutions Pte Ltd

Imperium incorporates and integrates on premise and cloud based technologies into hybrid solutions to simplify and reduce the cost of operating Data Centers by assisting customers transit to cloud services from the likes of Amazon Web Services ( AWS ) and Microsoft Azure. The Hybrid Data Center is a key cornerstone of Imperium Service Offerings. Imperium is well positioned with experience in global deployments for MNCs to advice customers in unlocking productivity through the adoption of next generation Enterprise Service Management tools focusing on automation/self service capabilities and simplifying/centralizing the various types of workflows and user touch points within any organization.

PRODUCT IMPLEMENTATION EXPERTISE:
Platform, Service Portal
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 8

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.1 out of 10 from 6 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: SG ‑ Singapore

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: SG ‑ Singapore

For more information, check out the Imperium Solutions Pte Ltd website or contact tony@imperium.com.sg

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