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About Incentive Technology Group, LLC

ITG is a unique, pure‑play digital consulting firm delivering application modernization and business transformation for commercial and government clients. We enable clients to realize the full potential of digital transformation through strategic consulting, disruptive technology integration, and agile software development at scale. Our ServiceNow‑certified consultants converge technology silos onto agile, cloud‑ready business platforms that drastically reduce operating and licensing costs by leveraging proven, modern frameworks that host transitioned processes; empowering the business, performing to scale and aligned with the evolving strategy and customer mission.

INDUSTRY
US Federal
PRODUCT LINE EXPERTISE
Now Platform App Engine
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 6
  • Certified Implementation Specialist – Discovery: 6
  • Certified Implementation Specialist – Event Management: 3
  • Certified Implementation Specialist – Human Resources: 19
  • Certified Implementation Specialist – IT Service Management: 28
  • Certified Implementation Specialist – Project Portfolio Management: 13
  • Certified Implementation Specialist – Security Incident Response: 4
  • Certified Implementation Specialist – Service Mapping: 4
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 3
  • Suite Certification ‑ CSM Professional: 4
  • Suite Certification ‑ HR Enterprise: 5
  • Suite Certification ‑ HR Professional: 7
  • Suite Certification ‑ ITSM Professional: 11
  • ServiceNow Certified Application Developer: 60

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.9 out of 10 from 18 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Incentive Technology Group, LLC website or contact si.partnerships@itgfirm.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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