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About Incentive Technology Group, LLC

ITG is a unique, pure‑play digital consulting firm delivering application modernization and business transformation for commercial and government clients. We enable clients to realize the full potential of digital transformation through strategic consulting, disruptive technology integration, and agile software development at scale. Our ServiceNow‑certified consultants converge technology silos onto agile, cloud‑ready business platforms that drastically reduce operating and licensing costs by leveraging proven, modern frameworks that host transitioned processes; empowering the business, performing to scale and aligned with the evolving strategy and customer mission.

PRODUCT IMPLEMENTATION EXPERTISE:
Service Portal, AppEngine, HR Service Delivery, ITSM, Performance Analytics, Platform
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 13
  • Suite Certification – ITSM Professional: 1
  • ServiceNow Certified Application Developer: 21

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 70 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Incentive Technology Group, LLC website or contact si.partnerships@itgfirm.com

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