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  • Services Partner

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About Incentive Technology Group, LLC

Our technology delivery is proven at scale, delivering complex configuration, customization, and integration with ServiceNow systems and solutions leveraging traditional data centers, on premise deployment and elastic cloud fabric. We engage each customer's domain and apply Business Architecture, methods, models, and innovative stakeholder engagement techniques. We collaborate directly with process owners to efficiently capture operational details, business processes, data and roles, supporting cost‑effective, rapid development of ServiceNow solutions. Our ServiceNow‑certified consultants converge technology silos onto agile, cloud‑ready business platforms that drastically reduce operating and licensing costs by leveraging proven, modern frameworks that host transitioned processes; empowering the business, performing to scale and aligned with the evolving strategy and customer mission.

PRODUCT IMPLEMENTATION EXPERTISE:
Platform
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 13
Certified Implementation Specialist: 1
Certified Application Developer: 8

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.8 out of 10 from 4 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Incentive Technology Group, LLC website or contact si.partnerships