Solutions

  • Products
  • Use cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.
  • Partner Points

    619 OUT OF 1000
  • Services Partner

    gold
  • Sales Partner

    gold

About Incentive Technology Group, LLC

Our technology delivery is proven at scale, delivering complex configuration, customization, and integration with ServiceNow systems and solutions leveraging traditional data centers, on premise deployment and elastic cloud fabric. We engage each customer's domain and apply Business Architecture, methods, models, and innovative stakeholder engagement techniques. We collaborate directly with process owners to efficiently capture operational details, business processes, data and roles, supporting cost‑effective, rapid development of ServiceNow solutions. Our ServiceNow‑certified consultants converge technology silos onto agile, cloud‑ready business platforms that drastically reduce operating and licensing costs by leveraging proven, modern frameworks that host transitioned processes; empowering the business, performing to scale and aligned with the evolving strategy and customer mission.

PRODUCT IMPLEMENTATION EXPERTISE:
Service Portal, HR Service Delivery, ITSM, Performance Analytics, Platform
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 11
  • ServiceNow Certified Application Developer: 15

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 58 Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Incentive Technology Group, LLC website or contact si.partnerships@itgfirm.com

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.