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About InfoCenter

As an Elite partner, Infocenter provides strategy, professional and managed services across all ServiceNow products. Infocenter is also a Certified MSP and Technology Partner providing NOW platform services and certified product solutions enabling digital transformation across the enterprise. Infocenter is headquartered in Charlotte, North Carolina with additional offices throughout the United States and a Global Center of Excellence in Pune, India. For more about Infocenter's certified team, capabilities and customer success stories across the ServiceNow platform visit Infocenter.io.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 14
  • Certified Implementation Specialist – IT Service Management: 2
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • ServiceNow Certified Application Developer: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 17 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the InfoCenter website or contact steve.lyerly@infocenter.io

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