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About InfoCenter

InfoCenter designs, develops and delivers Cloud Enterprise Applications that are customized, fully‑integrated and globally supported via a subscription‑model, built on the ServiceNow Platform. Our Process: During our Joint Application Design sessions our team of certified developers and experts meet with your leaders to determine the requirements / customizations that will support your processes. We tailor these powerful apps to your specs to enable process excellence, workflow automation and reporting. Our Model: We deliver these apps via a SaaS‑model that's fully‑supported, with all maintenance, upgrades and enhancements* (4 hours/day) included. Our global delivery model runs around the clock assuring the performance and management of your business applications with industry‑leading SLAs. Our portfolio includes: CRM, QMS, Subscription Billing Management, CapEx and others in the business areas of Sales, Marketing, Finance, Operations and more.

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 1
Certified Implementation Specialist: 0
Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 0.0 out of 10 from 0 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the InfoCenter website or contact steve.lyerly

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