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  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

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Digital Workflows
  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

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Success Navigator
  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
  • Program Modules

    • Sales
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About Infocenter

Infocenter leverages a unique 24/7 global delivery model to help you maximize your ServiceNow investment. We offer deep expertise in Human Resources (HR Service Delivery), Customer Service Management (CSM) / CRM (ATLAS) and Enterprise Custom Applications built on the NOW Platform. Our highly‑flexible DEVSHOP managed services offering allows you to do more with ServiceNow. Led by Certified ServiceNow experts, customers can use their scalable hours for anything: Administration, Development, Business Analyst (BA), Implementations, Application Support, Upgrade Support, Technical Support, Reporting and Service Portal work. By utilizing our global Center of Excellence (CoE), we provide you with the speed of rapid development, around the clock support and assure the performance and management of your business applications with industry‑leading SLAs. Please contact us to learn more about our incredible Success Stories and great Customer References.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 15
  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification – HR Enterprise: 1
  • Suite Certification – HR Professional: 1
  • ServiceNow Certified Application Developer: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 9 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Infocenter website or contact steve.lyerly@infocenter.io

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