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About Infosys Limited

Infosys is a global leader in technology services and consulting. We enable clients in 45 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 198,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM, AppEngine, Service Portal, HR Service Delivery, Orchestration, Customer Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 41
  • Certified Implementation Specialist – Discovery: 15
  • Certified Implementation Specialist – Event Management: 8
  • Certified Implementation Specialist – Human Resources: 45
  • Certified Implementation Specialist – IT Service Management: 407
  • Certified Implementation Specialist – Project Portfolio Management: 6
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 5
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 5
  • Suite Certification – HR Enterprise: 2
  • Suite Certification – HR Professional: 2
  • Suite Certification – ITSM Professional: 1
  • ServiceNow Certified Application Developer: 107

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.7 out of 10 from 33 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, APJ
Resale Countries: BR ‑ Brazil, US ‑ United States, AU ‑ Australia, BE ‑ Belgium, CA ‑ Canada, DE ‑ Germany, FR ‑ France, IN ‑ India, JP ‑ Japan, NZ ‑ New Zealand

ServiceNow Business Territory (Non‑Resale)
Region: AMS, APJ
Countries: BR ‑ Brazil, US ‑ United States, AU ‑ Australia, BE ‑ Belgium, CA ‑ Canada, DE ‑ Germany, FR ‑ France, IN ‑ India, JP ‑ Japan, NZ ‑ New Zealand

For more information, check out the Infosys Limited website or contact aditya_karmali@infosys.com

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