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About Infosys Limited

Infosys is a global leader in technology services and consulting. We enable clients in 45 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 198,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.

INDUSTRY
Education, Human Resources (HR), Healthcare, Life Sciences, Manufacturing, Public Sector, Telecommunications, US Federal, Financial
PRODUCT LINE EXPERTISE
HR Service Delivery, Customer Service Management, IT Operations Management, Security Operations, IT Service Management, IT Business Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 42
  • Certified Implementation Specialist – Discovery: 69
  • Certified Implementation Specialist – Event Management: 43
  • Certified Implementation Specialist – Field Service Management: 2
  • Certified Implementation Specialist – Human Resources: 52
  • Certified Implementation Specialist – IT Service Management: 411
  • Certified Implementation Specialist – Project Portfolio Management: 19
  • Certified Implementation Specialist – Risk and Compliance: 8
  • Certified Implementation Specialist – Security Incident Response: 7
  • Certified Implementation Specialist – Service Mapping: 13
  • Certified Implementation Specialist – Vendor Risk Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 6
  • Suite Certification ‑ CSM Professional: 8
  • Suite Certification ‑ HR Enterprise: 28
  • Suite Certification ‑ HR Professional: 33
  • Suite Certification ‑ ITSM Professional: 47
  • ServiceNow Certified Application Developer: 109

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 35 Legacy Responses and 4.1 out of 5 from 26 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, APJ
Resale Countries: BR ‑ Brazil, US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, BE ‑ Belgium, CA ‑ Canada, DE ‑ Germany, FI ‑ Finland, FR ‑ France, IN ‑ India, JP ‑ Japan, NZ ‑ New Zealand, SE ‑ Sweden, LU ‑ Luxembourg, CH ‑ Switzerland, HK ‑ Hong Kong, MY ‑ Malaysia, SG ‑ Singapore

ServiceNow Business Territory (Non‑Resale)
Region: AMS, APJ
Countries: BR ‑ Brazil, US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, BE ‑ Belgium, CA ‑ Canada, DE ‑ Germany, FI ‑ Finland, FR ‑ France, IN ‑ India, JP ‑ Japan, NZ ‑ New Zealand, SE ‑ Sweden, LU ‑ Luxembourg, CH ‑ Switzerland, HK ‑ Hong Kong, MY ‑ Malaysia, SG ‑ Singapore

For more information, check out the Infosys Limited website or contact aditya_karmali@infosys.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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