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  • Technology Partner

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About InGenius

InGenius connects existing Cisco or Avaya telephone systems into ServiceNow ITSM and CSM, increasing the efficiency and effectiveness of service desks and contact centers. InGenius' stellar reputation is built on 20 years in computer‑telephony integration, and hundreds of happy enterprise customers worldwide. InGenius also provides maximum flexibility ‑ painlessly adapting to unique service desk and contact center needs with its advanced computer telephony integration architecture. There's no need to change your phone system or your ServiceNow workflows – InGenius fits right in. Features include screen pop on incoming call, click‑to‑dial, automated call logging, enhanced call reports and more. Workers can instantly click‑to‑create new incidents, cases, etc., and log the call against that object. InGenius saves service desk workers time and clicks, and gives service managers access to a comprehensive view of all customer call interactions for reporting and intelligent decision‑making.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the InGenius website