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About Inok Systems Pte Ltd

Inok System has been deploying IT Service Management (ITSM) and IT Operations Management (ITOM) projects since 2005. We bring to your business not just project experience and expertise but also proven working model embodied in our "Friction‑less" principle which is to be: Open and transparent in our dealings. We communicate to you in clear and unambiguous terms what we will deliver and how we will meet your timeline and budget. Prompt and responsive in all our customer interactions, whether it is pre‑sales quotations and proposals, project delivery or post implementation technical support. Reasonable. We understand no amount of terms and conditions can possibly cover the unforeseeable. When the unexpected happen, we strive to be accommodating and reasonable in looking for the best possible outcome.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Field Service Management: 1
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 3 Legacy Responses and 5.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: IN ‑ India, SG ‑ Singapore

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: IN ‑ India, SG ‑ Singapore

For more information, check out the Inok Systems Pte Ltd website or contact service@inoks.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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