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About INRY (IntegRhythm Inc.)

Intelligent Rhythm of Work: INRY helps organizations transform their work with faster implementation and effective adoption of ServiceNow. As an early partner of ServiceNow, we have 100+ success stories delivering Efficient Agile Secure Experiences (EASE) across IT, HR, CSM, ITBM, GRC, and Security at inry.com/insights. We deliver industry specific solutions for medium and large enterprises, state and local governments, and healthcare organizations. Our outcome based approach, a strong PASS methodology, and a global delivery organization lead to high CSAT and client value. Our rigor also enables us to be SOC2 compliant and we meet information security and privacy requirements. We drive fast 2‑4 week implementations for out of the box applications, even in billion dollar organizations. We proudly run our business on ServiceNow internally to manage our end to end service delivery, enhance customer experience, and engage our employees leveraging the full platform across IT and business.

PRODUCT LINE EXPERTISE
HR Service Delivery, IT Asset Management, IT Service Management, Now Platform App Engine
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Customer Service Management: 6
  • Certified Implementation Specialist – Discovery: 5
  • Certified Implementation Specialist – Field Service Management: 3
  • Certified Implementation Specialist – Financial Management: 1
  • Certified Implementation Specialist – Human Resources: 8
  • Certified Implementation Specialist – IT Service Management: 12
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 2
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 8
  • Certified Implementation Specialist – Vendor Risk Management: 4
  • Certified Implementation Specialist – Vulnerability Response: 2
  • Suite Certification ‑ CSM Professional: 7
  • Suite Certification ‑ HR Enterprise: 7
  • Suite Certification ‑ HR Professional: 8
  • Suite Certification ‑ ITSM Professional: 10
  • ServiceNow Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 42 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada, IN ‑ India

For more information, check out the INRY (IntegRhythm Inc.) website or contact info@inry.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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