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About InSource, Inc.

InSource provides implementation services across the ServiceNow platform with expertise in the following areas: ServiceNow ITSM: With InSource's rapid accelerator implementation program, your organization can leverage deployments of the standard ITSM applications. IT Operations Management: Our ITOM practice advises and consults with our clients to identify early detection to performance issues, provide risk and impact analysis, Orchestration for automation of tasks, and automation of Cloud Provisioning. IT Business Management: InSource has implemented the ServiceNow PPM suite of applications to a variety of companies that includes Diagnosis, Process Workshops, Implementation, and Support. Customer Service Management: Automating common service requests, conducting root‑cause analysis to prevent issues and reducing handling time are areas that we focus with our customers. ServiceNow Certified Training Partner: Conducted by Authorized ServiceNow Training professionals.

PRODUCT IMPLEMENTATION EXPERTISE:
Customer Service Management, Project Portfolio Suite, Express, Orchestration, ITSM, Discovery
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 27
Certified Implementation Specialist: 16
Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 43 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:
Express
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the InSource, Inc. website or contact sue.persichetti

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