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About InSource, Inc.

InSource provides implementation services across the ServiceNow platform with expertise in the following areas: IT Service Management: InSource's implementation program helps organizations improve the quality, cost and predictability of IT and business workflows. IT Operations Management: InSource's ITOM practice helps organizations transform their CMBD by enhancing visibility, improving availability, increasing agility, and managing hybrid clouds. IT Business Management: InSource has implemented ServiceNow's PPM suite to a variety of companies that includes diagnosis, process workshops, implementation, and support. Customer Service Management: Automating common service requests, conducting root‑cause analysis to prevent issues and reducing handling time are areas of focus with our customers. Sec Ops‑ Ensure that each implementation provides intelligent and thorough security services from prevention to detection to remediation of threats. Authorized Training Partner

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM, Discovery, Project Portfolio Suite, Customer Service Management, Orchestration
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Cloud Management: 2
  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 13
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Certified Implementation Specialist – Service Mapping: 3
  • ServiceNow Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 59 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the InSource, Inc. website or contact mark.lafond@insourcenow.com

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