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  • Services Partner

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About InSource Inc

InSource helps organizations of every size improve their business performance by providing technology solutions that address an increasingly complex IT environment and access to experienced resources to supplement your teams.

In 2012, InSource expanded its company mission from a technology staffing company to include cloud‑based technology solutions. It was at the time that a partnership with ServiceNow was formed.  Soon after, we became a Silver Partner, and later we achieved Gold Partner status.  The ServiceNow Services Partner Program recognizes partners based on their depth of knowledge, experience, expertise, competencies and specializations.  It’s important for organizations to choose a partner who has high levels of achievements within the ServiceNow Partner Program, as it ensures they are committed to staying up to date on the latest product developments of the ever‑expanding capabilities offered by ServiceNow. Our business is rooted in our core governing values‑ Expertise, Innovation, Consistency, and Trust. By staying true to our values and achieving excellence in our mission we continue to reach our goals.  At Knowledge 17, InSource was awarded The Americas Service Partner 2016 – Highest Number of Deployments.  Along with this, our CSAT’s remained very high at 9.4.  

InSource is also unique in that we have developed impactful ServiceNow courses and workshops that will empower your team with the necessary knowledge and skills to increase productivity. The goal of our ServiceNow training is to assist each trainee in obtaining a detailed understanding of concepts including administration and configuration to Fulfiller process and end user training. Our ServiceNow System Administration course material is delivered by ServiceNow and trained by authorized trainers, ensuring up‑to‑date content and a certification path.

Another unique feature is that InSource offers an exciting innovative ServiceNow Staffing program. Through this initiative, companies will have the opportunity to hire qualified ServiceNow Technical Consultants who have been vetted by InSource and who will receive significant hands‑on training through a new program. This program is designed to mitigate costs and risks typically involved with hiring new consultants.

 

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Project Portfolio Suite, Orchestration, Express, Discovery,  Customer Service Management.

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 39

Certified Implementation Specialist: 23

Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 31 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the InSource Inc website.