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  • Program Modules

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    • Public Sector

About Intact Technology, Inc.

Intact Technology is defining the future of work in IT consulting, empowering you to deliver business outcomes through IT operations software consulting and managed services that are 100% risk‑free, adoption‑focused, and surprisingly simple. With more than 40% of our workforce former customers themselves, we experienced the need for an evolved approach to traditional consulting, and we built it. We've flipped traditional consulting on its head, "bookending" the traditional approach to dramatically improve customer experience and actually create results that last. We are constantly improving in service of our customers, and recently developed Zero‑Dollar Implementation packaged offerings to deliver an end‑to‑end experience for a monthly fixed OpEx investment. When you're ready to act, we're ready to help. Visit intact‑ to schedule your FREE 30‑minute consultation today.

Public Sector, Financial, US Federal

  • Certified Implementation Specialist – IT Service Management: 2
  • Suite Certification ‑ ITSM Professional: 1


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Intact Technology, Inc. website or contact egage@intact‑

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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