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About ISM

Integrated Solutions Management, Inc. (ISM) is an IT performance and management consulting firm for companies ranging in size from SMB up to global 2000 and government agencies providing organizational change and transformation through our ITSM and Project Portfolio delivery framework FRITZ®. ISM helps organizations and agencies orchestrate chaos, demonstrate value from IT, and accelerate how business objectives are achieved through technological innovations. We have built a reputation of trust, excellence, and experience, by creating world class IT strategies for highly complex and secure institutions.

PRODUCT IMPLEMENTATION EXPERTISE:
HR Service Management, Customer Service Management, ITSM, Service Portal
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 24
Certified Implementation Specialist: 28
Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.1 out of 10 from 39 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the ISM website or contact BBass

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