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About IntegRhythm Inc.

IntegRhythm modernizes, automates, and orchestrates work for enterprises. We have over 5 years of partnership implementing ServiceNow across the entire platform. Our focus is business facing solutions such as HR, CSM, ITBM, GRC and Security Operations. With decades of experience in IT Solutions like ITSM and Asset and Orchestration we guide our clients in leveraging the power of the platform. With our heritage in advisory consulting, we focus on leaving behind working platforms that enable client outcomes and solve business problems rather than focus on "turning the wrenches". Our STRATEGY and Solution team defines Client Success through ‑ Client Research ‑ Strategic & Implementation Roadmaps ‑ Business Value Assessments Our PASS (Process Area Specific Sprints) methodology helps drive outcomes discovered through our solution and strategy team. For focused clients who want to go live out of the Box, we can go live in 2‑4 weeks out of the box for a set of 10 well defined areas.

PRODUCT IMPLEMENTATION EXPERTISE:
Service Portal, Project Portfolio Suite, ITSM, Customer Service Management, HR Service Delivery, Asset Management, Performance Analytics
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 9
  • Certified Implementation Specialist – Human Resources: 12
  • Certified Implementation Specialist – IT Service Management: 14
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Software Asset Management: 9
  • Certified Implementation Specialist – Vendor Risk Management: 6
  • Certified Implementation Specialist – Vulnerability Response: 3
  • ServiceNow Certified Application Developer: 4
  • Suite Certification – HR Enterprise: 1
  • Suite Certification – HR Professional: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 28 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the IntegRhythm Inc. website or contact info@IntegRhythm.com

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