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About IntegrityPro Consulting, LLC

IntegrityPro Consulting, LLC (aka IPC‑Concepts) offers robust I.T. professional services leveraging the ServiceNow Platform to assist enterprises in both public and private sectors meet technology and corporate strategy needs in an efficient, cost‑effective, and scale‑able manner. The IPC Concepts Leadership Team firmly believes in demonstrating to clients the power of the Now platform by promoting awareness and sales, providing hands‑on product demos, and leading implementations and delivery. At IPC Concepts, we understand the impact of organizational change and bring extensive Platform knowledge to the table in order to provide educated approaches for clients to adopt ServiceNow as a solution across their enterprise.

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Security Incident Response: 2
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ ITSM Professional: 3
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 3 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the IntegrityPro Consulting, LLC website or contact info@ipc‑concepts.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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