Solutions

  • Products
  • Use Cases
  • Industries
HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Digital Workflows
  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

Success Navigator
  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
  • Program Modules

    • Sales
    • Services
    • Training

About ISPA Solutions SAS

ISPA Solutions, l'expert dans l'orchestration et l'automatisation des processus de l'entreprise accompagne les grandes et moyennes organisations dans le déploiement de solutions de gestion de Services, RH, Finance et IT. Notre équipe Multi talents, certifiée sur ServiceNow co‑construit avec ses clients des solutions agiles et raisonnées, centrées sur l'expérience Utilisateur (employés, consommateurs, fournisseurs). ISPA Solutions est l'une des 4 marques du groupe Noveane dont le cœur de métier depuis plus de 15 ans, est d'œuvrer à « l'efficacité continue de la DSI au service des métiers ». Aujourd'hui le groupe Noveane (www.noveane.com) compte 175 collaborateurs et réalise un chiffre d'affaires de 20 Millions d'euros.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.7 out of 10 from 3 Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: FR ‑ France

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: FR ‑ France

For more information, check out the ISPA Solutions SAS website or contact mdeferran@ispasolutions.com

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.