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    • Services
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About ISPA Solutions SAS

ISPA Solutions, l'expert dans l'orchestration et l'automatisation des processus de l'entreprise accompagne les grandes et moyennes organisations dans le déploiement de solutions de gestion de Services, RH, Finance et IT. Notre équipe Multi talents, certifiée sur ServiceNow co‑construit avec ses clients des solutions agiles et raisonnées, centrées sur l'expérience Utilisateur (employés, consommateurs, fournisseurs). ISPA Solutions est l'une des 4 marques du groupe Noveane dont le cœur de métier depuis plus de 15 ans, est d'œuvrer à « l'efficacité continue de la DSI au service des métiers ». Aujourd'hui le groupe Noveane (www.noveane.com) compte 175 collaborateurs et réalise un chiffre d'affaires de 20 Millions d'euros.


  • Certified Implementation Specialist – IT Service Management: 5


Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 1 Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: FR ‑ France

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: FR ‑ France

For more information, check out the ISPA Solutions SAS website or contact mdeferran@ispasolutions.com

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