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About IT Coalition

IT Coalition's dedicated ServiceNow practice delivers the highest levels of implementation, enhancement and maintenance support available. We pride ourselves in providing excellent customer satisfaction, focusing on unique organizational needs and deploying innovative and efficient solutions. Our offering includes end‑to‑end or ad‑hoc services for strategic planning, requirements and analysis, development, testing, familiarization training and Agile project management. Our experience ranges across both IT and business services like Financial Management, Human Resources, Acquisitions and more.

PRODUCT IMPLEMENTATION EXPERTISE:
Financial Management, Service Portal, HR Service Delivery, ITSM, Performance Analytics, Project Portfolio Suite
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Event Management: 4
  • Certified Implementation Specialist – Financial Management: 4
  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 12
  • Certified Implementation Specialist – Project Portfolio Management: 5
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 4
  • Certified Implementation Specialist – Software Asset Management: 4
  • Suite Certification – CSM Professional: 3
  • Suite Certification – HR Enterprise: 4
  • Suite Certification – HR Professional: 4
  • Suite Certification – ITSM Professional: 9
  • ServiceNow Certified Application Developer: 8

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 36 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the IT Coalition website or contact solutions@itcoalition.com

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