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  • Services Partner

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About ITCE OOD

Being one of the first ServiceNow partner in the CEE region, we know what it takes to enable you to drive results across your organization. 

Present in 14 countries, ITCE is one of the first ServiceNow partner in the CEE region with significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.                                            

Our strength is in adding value through deep understanding of the business needs and enabling organizations to introduce the most relevant and significant IT improvements based on best practice frameworks and years of experience in helping some of the region’s largest enterprises. 

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 4
Certified Implementation Specialist: 3
Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 8 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

Non‑Resale Approved Territories:

AL, AT, BA, BG, GR, HR, ME, MK, RO, RS, SI, UA

For more information, check out the ITCE OOD website.