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About ITCE

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation. Our strength is in adding value through deep understanding of the business needs and enabling organizations to introduce the most relevant and significant IT improvements based on best practice frameworks and years of experience in helping some of the region's largest enterprises.

INDUSTRY
Financial, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 4 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: AL ‑ Albania, AT ‑ Austria, BA ‑ Bosnia‑Herzegovina, BG ‑ Bulgaria, CH ‑ Switzerland, CZ ‑ Czech Republic, EE ‑ Estonia, GR ‑ Greece, HR ‑ Croatia, LT ‑ Lithuania, ME ‑ Montenegro, MK ‑ Macedonia, Former Yugoslav Rep., RO ‑ Romania, RS ‑ Serbia, SI ‑ Slovenia, UA ‑ Ukraine, PL ‑ Poland, HU ‑ Hungary

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: AL ‑ Albania, AT ‑ Austria, BA ‑ Bosnia‑Herzegovina, BG ‑ Bulgaria, CH ‑ Switzerland, CZ ‑ Czech Republic, EE ‑ Estonia, GR ‑ Greece, HR ‑ Croatia, LT ‑ Lithuania, ME ‑ Montenegro, MK ‑ Macedonia, Former Yugoslav Rep., RO ‑ Romania, RS ‑ Serbia, SI ‑ Slovenia, UA ‑ Ukraine, PL ‑ Poland, HU ‑ Hungary

For more information, check out the ITCE website or contact gergina.georgieva@itce.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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