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About ITCE

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation. Our strength is in adding value through deep understanding of the business needs and enabling organizations to introduce the most relevant and significant IT improvements based on best practice frameworks and years of experience in helping some of the region's largest enterprises.

PRODUCT IMPLEMENTATION EXPERTISE:
Project Portfolio Suite, ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – IT Service Management: 5
  • Certified Implementation Specialist – Service Mapping: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 5 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: AL ‑ Albania, AT ‑ Austria, BA ‑ Bosnia‑Herzegovina, BG ‑ Bulgaria, CZ ‑ Czech Republic, EE ‑ Estonia, GR ‑ Greece, HR ‑ Croatia, LT ‑ Lithuania, ME ‑ Montenegro, MK ‑ Macedonia, Former Yugoslav Rep., RO ‑ Romania, RS ‑ Serbia, SI ‑ Slovenia, UA ‑ Ukraine

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: AL ‑ Albania, AT ‑ Austria, BA ‑ Bosnia‑Herzegovina, BG ‑ Bulgaria, CZ ‑ Czech Republic, EE ‑ Estonia, GR ‑ Greece, HR ‑ Croatia, LT ‑ Lithuania, ME ‑ Montenegro, MK ‑ Macedonia, Former Yugoslav Rep., RO ‑ Romania, RS ‑ Serbia, SI ‑ Slovenia, UA ‑ Ukraine

For more information, check out the ITCE website or contact gergina.georgieva@itce.com

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