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About ITS Partners LLC

We are a strategic consultancy with four decades of IT expertise. If there’s one thing our customers know us for, it’s this: we deliver. Our ability to achieve results for our clients has earned us the coveted title “Elite Partner” with ServiceNow. We think our success to this point can be attributed to: First, we’ve been in your shoes. Our consultants deeply understand our customer’s needs because they were once customers themselves. Second, we look at the total picture. As the only partner in the entire ServiceNow ecosystem to have both Security Operations and Asset Management certified capabilities, we’re able to take a comprehensive look at your entire IT infrastructure. We work to build bridges between functions and leverage the success in one workload to fuel success in another. Lastly, we focus on outcomes. Ultimately, we understand that making investments into your IT is pointless if they don’t lead to a measurable return and a healthier bottom line for your organization.

Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Telecommunications
IT Asset Management, Security Operations

  • Certified Implementation Specialist – Discovery: 5
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Security Incident Response: 3
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 8
  • Certified Implementation Specialist – Vulnerability Response: 4
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 5


Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 18 Legacy Responses and 4.5 out of 5 from 7 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the ITS Partners LLC website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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