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About ITS Partners

What we do helps IT keep users productive and protected. Many IT operations functions are bogged down—at a time when they're more critical than ever. End users expect IT to keep them productive and happy, but these highly productive end users also pose the highest security risk. This is where we can help. We have in‑depth experience in three core functions of IT: Manage, Secure, and Automate. Building on ten years of IT consulting with large organizations, ITS has developed specialized expertise that helps our customers break free of the mundane and become more productive. Learn more about Productive IT Management at www.itsdelivers.com.

PRODUCT LINE EXPERTISE
IT Asset Management, Security Operations
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Security Incident Response: 4
  • Certified Implementation Specialist – Software Asset Management: 6
  • Certified Implementation Specialist – Vulnerability Response: 4
  • ServiceNow Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 41 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the ITS Partners website or contact info@itsdelivers.com

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