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About ITSM Bridge

ITSM Bridge accelerates the deployment of Service Management applications by automating the migration and transformation of data from legacy platforms or between Service Now instances without the need for custom development. It removes the risk associated with manual processes and associated human error by implementing fully automated application migration based on a suite of configurable pre‑defined conversion templates. ITSM Bridge can be used to migrate foundation data, knowledge articles, service request definitions as well as transaction data such as incidents, problems, change requests and HR Cases from external systems like BMC Remedy into Service Now equivalent records without the need for extensive development. ITSM Bridge is particularly beneficial to MSPs who can take advantage of pre‑built templates to migrate all data relating to a specific company whilst maintaining data integrity on a domain separated target instance.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA

For more information, check out the ITSM Bridge website or contact info

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