Solutions

  • Products
  • Use Cases
  • Industries
HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Now Platform New York Release
  • LATEST RELEASE
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.

Customers

Now Creators
  • CUSTOMER SUCCESS
  • Now Creators
  • Gain recognition and reach new career heights.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
  • Program Modules

    • Sales
    • Services
    • Training

About ITSM Group

The ITSM Group is one of the established business consultancies and training providers, which qualifies and operatively supports national and international clients in optimizing their organizations' performance as well as measuring and efficiently controlling their corporate and IT processes according to clear quality criteria. The particular expertise is experienced by the customers especially in the areas of (IT) Service Management, Management and Technology Consulting, with the focus on Strategy, Organisation, IT Governance, as well as implementing of solutions and trainings.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 29
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 2
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 7
  • ServiceNow Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 25 Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: AT ‑ Austria, CH ‑ Switzerland, DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: AT ‑ Austria, CH ‑ Switzerland, DE ‑ Germany

For more information, check out the ITSM Group website or contact info@itsmgroup.com

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.